Due to the current expansion of our client – excellent international No 1 IT consulting company for CEE, who deliver complex solutions to clients around the world – we are looking for a candidate for the following position:


Senior/Support analyst
Place of work – vicinity of Krakow, Poland


The support analyst will report directly to the regional support leader.
Your job will give you the opportunity to work directly with the user community in a challenging and dynamic environment. The main focus of the role is to ensure production stability, availability and performance.
Adherence to ITIL best practices, for example, problem and incident management, production readiness – release management, BCP and CMDB.


Key Responsibilities include:

•Incident investigation – ensure that all incidents raised by the business users are dealt with in a timely manner
•Problem management – work closely with the management team
•Engagement model – work with the regional and global leads to ensure that adhering to the agreed SLA and KPIs.
Monitoring – monitor systems’ performance, storage requirement, network and process load in the Grid.
•Confidentiality – immediately escalate to the management team any concerns regarding potential breaches to the production environment security.
•Impact assessment – assess the potential financial, reputational or regulatory impact of an incident and work with the business/regional/global lead to restore production.

Requirements:


•Unix command line
•Unix scripting/automation tools, and privilege management tools
•Proficiency in Microsoft Windows Server 2003/2008, Oracle 9i/10g. SQL Server, DataSynapse GridServe
•Proficiency in the use of MS Office products
•Understanding of the IT production support model (L1, L2 and L3) including follow the sun
•ITIL knowledge
•Sysbase
•Perl scripting (Advantage)
•Effective, confident communicator
•Self motivated, proactive approach, committed, team focused
•High level of attention to detail


The company offers:

•Labour contract
•Attractive salary and bonus system
Independent and responsible work position
•Stable job in the prestigious dynamic organization with actual development opportunities



If you are interested in our job offer please send us your CV at the following email address:
sa-07-11@notio.pl


If you want to take part in the recruitment process, please enclose the following statement:

I hereby give consent to leave my personal data in the database of Notio which is based in Warsaw, ul. Jana Sztuki 24 lok. 03 and to process my personal data included in job offer for the purpose of recruitment , in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Law no 133 item 883 with further amendments).

I also agree to share my personal data to other entities of the group of Notio and potential
employers for the purpose of recruitment process. Also confirm that I have been informed
about myright to access, modify and delete my personal data, as well as that the
passing these data was voluntary.